Help Centre

Origins Living products are available through our network of retail partners. Use our Where to Buy finder to locate a retailer.

No. Origins Living is a trade supplier — our products are sold to the public exclusively through our trusted network of retail partners.

Yes. Our retail partners can provide product advice and help you select a product suited to your requirements. Use our Where to Buy finder to locate a retailer.

Please contact the retailer you purchased the product from. Origins Living does not have access to the retailer’s consumer order information.

Please contact the retailer you purchased the product from. Returns, exchanges and refunds relating to a consumer purchase are managed by the supplying retailer.

Do not install the product. Contact the supplying retailer promptly and retain the product, packaging and proof of purchase. The retailer will advise you on the next steps.

Installation instructions can be found in the product packaging.

Electrical products must be installed in accordance with the instructions supplied and all applicable regulations. Installation should be carried out by a suitably qualified person where required.

Technical information can be found on the applicable product page. Installation instructions can be found in the product packaging. For further technical assistance, email info@originsliving.uk or call 020 8599 8080.

Check that the product is the correct model and size and inspect it for visible damage before installation. Read the supplied instructions and confirm that the proposed location, services, wall construction and fixings are suitable.

You can, but not every mirror is designed for the heat, moisture and changing conditions found in a bathroom. Our Bathroom Mirror Expert Guide explains what to consider.

Our Bathroom Mirror Expert Guide explains mirror types, lighting, IP ratings, demisters, controls, colour temperature and other specifications.

Consider the available wall space, mirror shape, lighting requirements, bathroom location, controls and features such as demisting or adjustable colour temperature. See our Bathroom Mirror Expert Guide for detailed guidance.

Our products are manufactured by selected manufacturing partners across several countries. The country of origin for each product is shown in the relevant product specification.

Relevant specifications and compliance information are provided on the applicable product page.

Care instructions are supplied with the product. Always follow the product-specific guidance, as incorrect care may invalidate the guarantee.

Use a soft, clean damp cloth, then dry with a lint-free or microfibre cloth. For grease or cosmetics, use mild soapy water. Avoid glass cleaners, abrasives, ammonia, acids, alkalis and solvents. Keep the mirror’s edges and back clean and dry.

Use a soft, clean cloth with mild soap and water, then rinse and dry. Only use non-abrasive cleaning products confirmed as suitable for the relevant finish. Avoid scouring pads, harsh chemicals, acids, alkalis and solvents.

Clean with a soft cloth, mild soap and water, then rinse and dry immediately. Do not use abrasive materials, rough cloths or chemical cleaners, as these may damage the coating.

Please contact the retailer you purchased the product from. They will handle your enquiry directly and liaise with Origins Living if necessary.

The retailer may request proof of purchase, the product name or code, a description of the issue and clear photographs or video.

Origins Living supplies its products through retail partners. Your supplying retailer should therefore be your first point of contact and will liaise with Origins Living where appropriate.

Guarantee periods and applicable terms vary by product. Please see our Product Guarantee page for further information.

Please contact the retailer you purchased the product from. They will handle your enquiry directly and liaise with Origins Living if necessary.

Waste electrical and electronic equipment must not be disposed of with general household waste. It should be taken to an appropriate collection, recycling or treatment facility. See our WEEE Compliance page for further information.

You can read our Corporate Social Responsibility Statement under Important Information.

Yes. Origins Living products are used in commercial and hospitality environments, including hotels, washrooms, gyms and other commercial spaces. Visit our Professional page for further information.

Product specifications and supporting information are available on the relevant product pages. Visit our Professional section for further information about specifying Origins Living products.

Detailed data sheets for each product can be found on the applicable product page.

Visit our Retailer page for information about becoming an Origins Living retail partner.